RETURN & REFUND POLICY

Coastline Containers LLC
Effective Date: September 28, 2026

1. Overview

At Coastline Containers LLC, customer satisfaction is important to us. We strive to provide quality products and reliable service.

This Return & Refund Policy explains the conditions under which customers may request a return, exchange, or refund for purchases made through our company.

Customers have 30 calendar days from the date of delivery to request a return or refund, subject to the terms and conditions outlined below.

2. Return Eligibility

To be eligible for a return, the following conditions must generally be met:

  • The return request must be submitted within 30 calendar days of delivery.

  • The product must be in its original condition, subject to any applicable exceptions for defective or damaged items.

  • The customer must provide proof of purchase, such as an order confirmation or receipt.

  • The return must be approved by Coastline Containers LLC before the product is shipped back.

Products that have been substantially altered, damaged through improper use, or returned without authorization may not qualify for a refund.

3. How to Request a Return

To initiate a return, customers should contact our customer service team using the contact information provided below.

Please include the following information:

  • Full name

  • Order number

  • Date of purchase or delivery

  • Description of the product

  • Reason for the return

  • Photographs of the product, if applicable

Our team will review the request and provide instructions regarding the return process.

Please do not return any product without receiving return authorization and instructions from our team.

4. Refund Policy

Once a returned product has been received and inspected, we will notify the customer whether the refund has been approved.

If approved, the refund will be processed to the original payment method.

Refund processing times may vary depending on the payment provider and financial institution.

We will make reasonable efforts to process approved refunds promptly.

5. Refund Amounts and Shipping Fees

Unless otherwise required by applicable law:

  • Original shipping fees are generally non-refundable.

  • Return shipping costs may be the responsibility of the customer.

  • If a product is confirmed to be defective, damaged upon delivery, or incorrectly supplied, we will review the circumstances and determine the appropriate resolution in accordance with applicable law.

Any applicable deductions or additional charges will be communicated to the customer before the return is finalized.

6. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us resolve the issue, please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the product and any visible damage

  • Relevant delivery documentation, if available

We will review the information and work with you to determine an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

7. Non-Returnable Items

Certain products may not be eligible for return unless they are defective, damaged, or otherwise subject to a legal right of return.

These may include:

  • Products that have been substantially modified or customized at the customer’s request.

  • Products damaged through improper handling or use after delivery.

  • Products returned outside the 30-calendar-day return window, unless an exception applies.

Any exclusions will be applied in accordance with applicable consumer protection laws.

8. Exchanges

If you wish to exchange a product, please contact our customer service team.

Exchanges are subject to product availability and approval.

If an exchange is unavailable, we may offer another appropriate resolution in accordance with our policies and applicable law.

9. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed, dispatched, or delivered may not be eligible for cancellation.

Any cancellation, refund, or return request will be reviewed in accordance with the circumstances of the order and applicable law.

10. Contact Information

For questions regarding returns, refunds, or exchanges, please contact us.

Coastline Containers LLC

Business Address:
28723 Gardner Road
Elberta, AL 36530
United States

Phone: +1 205-284-1570

Email: info@coastlinecontainers.com

Business Hours:
Monday – Friday
8:00 AM – 5:00 PM Containers LLC. All Rights Reserved.